Contact our sales departments

Air France makes every effort to answer your questions and accomodate your requests.
Don't hesitate to use our search engine or to consult our help sections below.
We would draw your attention to the fact that emails impersonating Air France are currently circulating. These malicious emails include links whose aims are to recover your personal information.
Please note that Air France will never ask for your personal information by email or any bank account information. We recommand extreme caution and to never provide your credit card information by email. Only requests made directly to our services have to be taken into account.

Air France Call Center

Our Sales and Service Center is closed from Friday 27 March until and including Thursday 16 April due to COVID19 lockdown. For any information you can access our website 24 hours or alternatively you can email

For Kenyan résidents, you can email or or call +49 69 2999 3772 (Monday to Friday: 09am to 8pm. Saturday and Sunday : 09am to 4pm)
To make a booking, get real-time information or ask questions, please contact our agents by phone at:

+234 1 2778070 or 01-2778070

  • Monday - Friday: 08.00 am to 06.00 pm 
  • Saturday & Sundays: 09.00 am to 05.00 pm

Exceptions:     25-26 December               Closed                                               
                          01 January                          Closed


Air France ticket offices

Our ticket offices located in cities and our ticket counters at the airports are ready to welcome you.


Find all information and contacts relating to BlueBiz, our loyalty program for small and medium sized businesses.

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