Request and Claims

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.

You wish to contact our Customer Care Department

We are here to help you. For a faster response, please complete the online form Alternatively, you can send a fax to +202 258 05 797

Or sent your complaint in writing to:
Customer Care Department
11, Kasr El Nil St
Cairo Egypt

For your information
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.
In all cases, provide us with a brief explanation of your case, your flight number, date and concerned route.You will receive a written response from our Customer Care Department within 4 weeks.

In case of unexpected increase in activity, longer response times may be experienced .We do apologize in advance for inconvenience.

If your permanent residence is outside Africa and Middle East

Please submit your claim to the Customer Care Department of your country of residence or to:

Air France
Service client
TSA 60 001 60 035
Beauvais Cedex

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions
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