You wish to contact our Customer Care Department
We are here to help you.
For a faster response, please complete the online form
Alternatively, you can send a fax to +202 258 05 797
Or sent your complaint in writing to:
Customer Care Department
11, Kasr El Nil St
Cairo Egypt
For your information
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.
In all cases, provide us with a brief explanation of your case, your flight number, date and concerned route.You will receive a written response from our Customer Care Department within 4 weeks.
In case of unexpected increase in activity, longer response times may be experienced .We do apologize in advance for inconvenience.
Or sent your complaint in writing to:
Customer Care Department
11, Kasr El Nil St
Cairo Egypt
For your information
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.
In all cases, provide us with a brief explanation of your case, your flight number, date and concerned route.You will receive a written response from our Customer Care Department within 4 weeks.
In case of unexpected increase in activity, longer response times may be experienced .We do apologize in advance for inconvenience.