Frequently asked questions about the travel voucher

The answers below apply to travel vouchers that were issued due to the Covid-19 health crisis.
    • In the current context of the Covid-19 crisis, a travel voucher is a personal, non-transferable credit, which is valid until 31 December 2021 for a trip ending before 2022.
    • It can be used to purchase a ticket or extra options from the Air France and KLM websites or ticket offices, for a flight with Air France, KLM, Delta Air Lines, Virgin Atlantic or Kenya Airways.
    • The ticket or paid options issued in exchange for the travel voucher must match the first and last name of the voucher holder.
Cliquer pour replier le bloc
We will send your travel voucher to the e-mail address you provided in your booking or online refund form. It usually takes 7 days to process but may take longer due to the large volume of requests we are currently receiving.
Cliquer pour replier le bloc
    • Visit www.airfrance.com to make a new booking.
    • On the payment page, enter your travel voucher number (starting with 057) in the “Have a discount code, voucher or gift card” field and press “apply”.
      Your voucher value will be automatically deducted from the total amount due.
      Please note that you will have to pay ticket issuance fees separately.
Cliquer pour replier le bloc
Yes, you can use your travel voucher for multiple transactions. If the price of your new ticket or paid option is lower than the value of your voucher, the residual balance will be converted into a new travel voucher, which will retain the same conditions as the original voucher (refundable, non-refundable).
Cliquer pour replier le bloc
    • If the price of your new ticket or paid option is lower than the value of your voucher, the residual balance will be converted into a new travel voucher, which will retain the same conditions as the original voucher (refundable, non-refundable).
    • If the price of your new ticket is higher than the value of your travel voucher, you will have to pay the price difference through one of the payment options on our website.
Cliquer pour replier le bloc
Yes, you can use up to 2 travel vouchers per person, provided that the first and last names in the booking match those in the travel vouchers.
You can use up to 3 travel vouchers maximum per booking.
Cliquer pour replier le bloc
    • If your original flight has been canceled, your travel voucher is refundable if it is not used within 1 year from the date of issue.
    • If your original flight was not canceled but you decided not to travel, your travel voucher is only refundable according to your original ticket’s fare conditions.
Cliquer pour replier le bloc
How do I obtain a travel voucher or a refund for my paid options?

In all cases, your paid option(s) will be refunded in the same way as your ticket, regardless of the reason for the cancellation of your trip.

  • If your ticket is eligible for a refund, the option will also be refunded.
  • If a travel voucher has been issued for your ticket, the option will also be subject to a travel voucher.Important: In some cases, the amount of the option cannot be credited to a travel voucher. However, your option can still be used. To do so, when making your next booking, please provide your sales agent with the original reference number of the paid option (starting with 057).

We are making every effort to ensure that you will soon be able to use these travel vouchers online.


How do I use a voucher to purchase an option for a trip I have already booked?

Go to "My Bookings" to find your booking and then choose the option you would like to add.
On the payment page, enter your travel voucher number (starting with 057) in the “Have a discount code, voucher or gift card” field and click “Add”.
The value of your voucher will be automatically deducted from the total amount due.
Cliquer pour replier le bloc
return to top of page