Legal Notices General Conditions of Sale

Fares

Only journeys commencing from Nigeria can be purchased from the Nigerian Air France website on a one-way or round-trip basis. For any other journey commencing outside the Nigeria, please contact our reservations centre at the number below.

Fares quoted include all taxes, except where taxes are collected locally at airport check-in. Please note that all quotes remain subject to changes and are only guaranteed when the booking has been made.

Unrestricted fares in First (l'Espace Premiere), Business (l'Espace Affaires) and Economy class (Tempo): Changes of travel dates (before outbound procedure) and refund are permitted without penalty.The revalidation of the ticket must be done at AF offices and any refund by the issuing office.

Restricted fares in First, Business and Economy class are subject to limited availability.These fares may be subject to restrictions such as an advance purchase, a minimum and/or maximum stay, or penalties linked to changes. Infant, child or youth discounts may not be available.Some restricted tickets are non refundable and non-changeable.

Important : These conditions may vary according to destination and period of travel. For further details on the conditions of the fare, please call Air France reservations : Air France Nigeria reservations centre : 01 461 0 777 or 0803 46 12345.

Booking on the site

When booking on www.airfrance.com/ng :

You confirm that you have checked and will comply with all travel requirements such as visas, customs documents and other formalities of entrance of the country of destination and transit.

You agree that the personal data, which has been provided to Air France connection with this booking, may beforwarded to government authorities for security purposes.

Payment method and ticket delivery

Payment method:
You can make a booking and pay for your tickets either online by credit card or cash deposit , valuecard, zenith bank easycard at any zenith bank branches (NGN internet account 6010148941/USD internet account 4070011036) or cash at your Air France agency.

Electronic Ticketing (paperless travel)
E-ticket is available for most of our routes. Due to increased credit card fraud problems, Air France does not accept third party payments (the credit card holder not being the passenger or part of the group traveling together).
If you pay by credit card and your payment has been approved and processed through our payment portal, then you will receive an e-ticket as long as all sectors are eligible for e-ticketing.

Buy an electronic ticket in 3 steps:

1. Book your flight on-line at least 48 hours before departure. You can recognise eligible routes by the "E" visible on the Flight Availability page.
2. You will receive by e-mail the confirmation of your booking with your itinerary.
3. Once at the airport, please present the form of identification you used during the booking together with the six alphanumeric confirmation number.

If you have chosen credit card payment and advised your credit card number in your booking, this does not mean that payment has been done and that your ticket is issued.

Air France on receipt of your booking, will open a request for secure online payment. Only once this has been approved, will Air France then issue your ticket. If you have not received your ticket within 72 hours, then you will need to make contact with Air France at + (234) 1 462 6120

Types of flights

OP: abbreviation for "operated" which means that an Air France flight is operated by a partner airline with who it has a commercial agreement.

Code-sharing: Air France has teamed up with other airlines to operate flights jointly under a shared code, thus offering even more destinations and frequencies. Flights are operated under both Air France and the partner's flight number.

Franchised flights: Air France franchises the routes of several airlines under the name " Air France By", offering several connections within France and Europe with Brit Air, British European, City Jet, Compagnie Corse Méditéranée, Proteus Airlines and Régional. These companies operate under Air France livery and use AF flight numbers. In-flight service is up to Air France standards, adapted to the routes and the aircraft size. These franchised flights offer you direct and frequent links completing Air France's own network.

Secured Online payment

We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted. If your browser is SSL equipped, your transaction will be secured automatically.

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: €125 on short-haul flights (metropolitan France and Corsica), €250 for a medium-haul flight in the Economy cabin, €500 for a medium-haul flight in the Business cabin, €500 for a long-haul flight in the Economy or Premium Economy cabin, €1500 for a long-haul flight in the Business cabin and €3000 for a long-haul flight in the La Première cabin (or the equivalent in the local currency.)

Privacy Policy

Your personal data compiled during the reservation process (surname, first name, e-mail,...) will be used for the sole purpose of placing and carrying out your order (buying and selling air tickets) online. Without your consent, Air France will not be able to continue the selling procedure and the transaction will be impossible.

Air France shall:
- Actively protect unauthorised access to personal data stored in its computers;
- Refrain from communicating, selling or providing access in any way personal data collected via our booking system to outside companies or organisations;
- Not use your personal data for commercial or promotional purposes, except if you have accepted that certain customised data is sent to you by Air France or if you subscribed to our electronic newsletter.

Visas, passports, vaccinations and health

Please note that it is your responsibility to determine and obtain whatever documentation that is required, so make sure that you prepare your trip well in advance. Please contact the appropriate embassy or consulate. Passport holders from certain countries may require visas to enter or transit France and/or other countries.

CONDUCT ABOARD AIRCRAFT

The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he or she may be registered on a list of persons subject to a travel ban aboard the Air Carrier's aircraft under the Authorization n°2016-240 by the CNIL (French data protection authority).
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